Tools

What Do I Do when My Champion Is Laid Off before Renewal?

Whitney Stout, JD

Published on: 28/10/2026

When your champion leaves before renewal, no one at the account remembers why it bought. A 90-day plan to make the case to whoever now owns the budget.

Customer SuccessRenewals and Churn Risk

How Do I Run a Useful Customer Check-In?

Whitney Stout, JD

Published on: 14/10/2026

A customer check-in meeting agenda that works starts with an outcome the customer named and what's in its way. Open on the obstacle; put status in writing.

Customer SuccessRenewals and Churn Risk